CGI Inc.

CGI is a multinational information technology consulting and software development company headquartered in Montreal, Quebec, Canada. CGI went public in 1986 with a primary listing on the Toronto Stock Exchange. CGI is also a constituent of the S&P/TSX 60 and has a secondary listing on the New York Stock Exchange. As of 2025, CGI is based in 40+ countries with around 400 offices worldwide with 94,000 employees¹. CGI mainly works in application services, business consulting, business process Management, IT infrastructure services, IT outsourcing services, and systems integration services.

CGI is a multinational information technology consulting and software development company headquartered in Montreal, Quebec, Canada. CGI went public in 1986 with a primary listing on the Toronto Stock Exchange. CGI is also a constituent of the S&P/TSX 60 and has a secondary listing on the New York Stock Exchange. As of 2025, CGI is based in 40+ countries with around 400 offices worldwide with 94,000 employees. CGI mainly works in application services, business consulting, business process Management, IT infrastructure services, IT outsourcing services, and systems integration services. ==History== ==Products and services== Originally CGI focused its products and services on IT consulting, and the company later branched into outsourcing, software development, and systems integration, among other industries. At the end of 2014, CGI earned 52% of its revenue from providing outsourcing services (specifically through IT services and to a lesser degree, business process services) and 48% of its revenue from systems integration and consulting. Services CGI supplies in relation to business consulting include business intelligence, business transformation, change management, cyber security, CIO advisory services, digital enterprise, as well as other industry-specific services. In relation to business process services, CGI offers customer service and billing, payment services, enterprise services, collections, engineering and logistics, document and data services, and a BPS service launch. CGI provides full IT outsourcing services. The following is an overview of services provided by CGI as of 2015: Application services Business consulting Business process services Infrastructure services IT outsourcing services Systems integration services CGI also develops products and services for markets such as Banking and finance, telecommunications, health, Manufacturing, Life sciences, oil and gas, posts and logistics, retail and consumer services, transportation, and utilities. Clients include both private entities and central governments, state, provincial and local governments, and government departments dealing with defense, intelligence, space, health, human services, public safety, justice, tax, revenue and collections. ==Controversies== CGI faced notable challenges with its involvement in the HealthCare.gov website for the U.S. government. As reported by Vanity Fair, CGI's work on the site frustrated government officials due to missed deadlines, with the CMS's chief operating officer stating, "If we could fire them, we would." The Washington Post further highlighted that the company's previous project controversies were not taken into account when awarding the healthcare.gov contract. Additionally, Reuters documented the U.S. government's decision to part ways with CGI after the site "failed to work when it launched in October" and experienced ongoing issues, further igniting political debates. Separately, in Ontario, CGI encountered issues with an online medical registry project. The Washington Examiner reported that eHealth Ontario, an Ontario provincial agency, decided to cancel CGI Group's $46.2 million contract related to the registry due to being 14 months behind schedule. Furthermore, the contract was terminated, and a group of other IT companies successfully replicated the registry, rendering CGI's project obsolete. Consequently, due to contract stipulations requiring payment only upon satisfactory delivery, the province refused to pay CGI. In Hawaii, the Affordable Care Act's implementation via the Hawaii Health Connector faced significant obstacles, leading to the resignation of its executive director, Coral Andrews. The Hawaii Health Connector had secured $200 million in federal funding for its establishment, with CGI Group developing its website at a cost of $53 million. However, the website's launch on Oct. 1 encountered severe technical issues, causing user frustrations due to site crashes and inaccessibility. Despite expectations from officials, including Gov. Neil Abercrombie, for a large enrollment, as of Nov. 15, only 257 individuals successfully secured healthcare through the platform. Senate President Donna Mercado Kim had previously cautioned against employing CGI Group, referencing their involvement with the problematic Hawaii state tax department website. CGI, who was instrumental in developing Hawaii's computerized tax system and a disease surveillance system, has also come under scrutiny from that state's auditor. The system installed by CGI has been credited with a $66 million increase in tax collections since 2008. The state Legislature initiated an audit following concerns about the $25 million contract awarded to CGI for the delinquent tax system and several other contracts. These concerns were spurred by suspicions of improprieties in the contract award process and the modification of an original contract in CGI's favor. The adjusted agreement appeared more beneficial to CGI than to Hawaii, according to House Finance Chairman Marcus Oshiro. The audit was influenced by claims from a former tax research officer, Tu Duc Pham, who suggested that the revised agreement with CGI unduly favored the company. Besides the tax department, the Health Department's ties with CGI are also being evaluated due to noncompetitive contracts awarded to the firm. Overall, CGI has received contracts amounting to approximately $90 million from Hawaii's Tax and Health departments since 1999, with a notable portion being awarded without competitive bidding. ==References== ==External links==

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