Lesson plan
Get Help
Get Help, known as Contact Support before the Windows 10 Creators Update, is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk. Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list: *Windows *Office *Xbox *Skype *OneDrive *Store *Excel *PowerPoint *Word *Outlook *OneNote *Azure *Band *Rewards *Business, IT & developer *Dynamics *Edge *Exchange server *HealthVault *HoloLens *Minecraft Education *Mobile devices *Mouse, keyboard *MSDN Subscriptions *MSN *Outlook.com *SharePoint server *SQL Server *Surface *Visio *Visual Studio After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by instant message. Previously, like Quick Assist, Get Help was updated through Windows Update, not Microsoft Store, even though Get Help is built from the Universal Windows Platform. However, since the Windows 10 20H2 update, Get Help can now be updated through the Microsoft Store.
Article summary
Get Help, known as Contact Support before the Windows 10 Creators Update, is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk. Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list: *Windows *Office *Xbox *Skype *OneDrive *Store *Excel *PowerPoint *Word *Outlook *OneNote *Azure *Band *Rewards *Business, IT & developer *Dynamics *Edge *Exchange server *HealthVault *HoloLens *Minecraft Education *Mobile devices *Mouse, keyboard *MSDN Subscriptions *MSN *Outlook.com *SharePoint server *SQL Server *Surface *Visio *Visual Studio After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by instant message. Previously, like Quick Assist, Get Help was updated through Windows Update, not Microsoft Store, even though Get Help is built from the Universal Windows Platform. However, since the Windows 10 20H2 update, Get Help can now be updated through the Microsoft Store.
Key claims
No claims recorded.
Discussion questions
- Summarise the article in your own words. Which single claim would you verify first, and why?
- Which claim in this article is most likely to be revised as the sources update? How would you check its current status?
- If two sources disagreed about one of these facts, what would you need in order to trust one over the other?
Bibliography
No sources recorded.
Key claims and bibliography are generated from the same tracked claims and sources as the article page.