Grey problem
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In IT, a grey problem (or, gray problem) is a problem where the causing technology is unknown or unconfirmed. Common grey problems are: * Intermittent errors; * Intermittent incorrect output, or; * Transient performance problems. Because the causing technology is not clear, IT departments often find it difficult to allocate the problem to a Technical Support Team (platform team).
In IT, a grey problem (or, gray problem) is a problem where the causing technology is unknown or unconfirmed. Common grey problems are: Intermittent errors; Intermittent incorrect output, or; Transient performance problems. Because the causing technology is not clear, IT departments often find it difficult to allocate the problem to a Technical Support Team (platform team). ==See also== ITIL, framework with best practices for administering IT services and assets ITIL v3 Problem Management ITIL v3 Incident Management, COBIT, a business-focused framework for information technology Rapid problem resolution diagnosis (RPR), problem diagnosis method designed to determine the root cause of IT problems ==Further reading== Offord, Paul (2011). RPR: A Problem Diagnosis Method for IT Professionals. Advance Seven Limited. . Grey problem case study Presentation to the British Computer Society
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