knowledge management software

Article summary

Knowledge management software (KM software) is a subset of content management software, which consists of software that specializes in the way information is collected, stored and/or accessed. The concept of knowledge management is based on the practices of an individual, a business, or a corporation to identify, create, represent and redistribute information in support of organizational goals. Software that enables an information practice or range of practices at any part of the processes of information management can be deemed to be called information management software. A subset of information management software that emphasizes an approach to build knowledge out of information that is managed or contained is often called knowledge management software. KM software in most cases provides a means for individuals, small groups or mid-sized businesses to innovate, build new knowledge in the group, and/or improve customer experience. Knowledge management systems (software) include a range of about 1,500 or more different approaches to collect and contain information to then build knowledge that can be searched through specialised search tools. These include concept building tools and/or visual search tools that present information in a connected manner not originally conceptualised by those collecting or maintaining the information database.…

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