Kogan.com

Kogan.com is an Australian portfolio of retail and services businesses including Kogan Retail, Kogan Marketplace, Kogan Mobile, Kogan Internet, Kogan Insurance, Kogan Travel, Kogan Money, Kogan Cars, Kogan Energy, Dick Smith, Matt Blatt and Mighty Ape. The company was founded in 2006¹ by Ruslan Kogan. In July 2016, Kogan.com was floated on the Australian Securities Exchange. In its first year as a listed business on the Australian Securities Exchange, Kogan.com delivered $221.3 million in gross sales.

Kogan.com is an Australian portfolio of retail and services businesses including Kogan Retail, Kogan Marketplace, Kogan Mobile, Kogan Internet, Kogan Insurance, Kogan Travel, Kogan Money, Kogan Cars, Kogan Energy, Dick Smith, Matt Blatt and Mighty Ape. The company was founded in 2006 by Ruslan Kogan. In July 2016, Kogan.com was floated on the Australian Securities Exchange. In its first year as a listed business on the Australian Securities Exchange, Kogan.com delivered $221.3 million in gross sales.

History

Kogan.com was established in 2006 by Ruslan Kogan in his parents' garage. He started with a website offering LCD televisions that would be assembled for him in Chinese factories. In October 2010, Ruslan Kogan announced that Kogan.com would expand to the United Kingdom. The company officially entered the UK market on 15 November, with a range of LED TVs and GPS units. The expansion makes Kogan the only Australian-owned international consumer electronics brand. On 14 September 2011, Kogan.com began shipping products from the company's Hong Kong operation. Bypassing wholesalers, distributors and retailers in this way enabled the company to offer products by brands including Apple, Canon, Nikon, Samsung, Motorola and more at low prices. On 15 March 2016, Kogan.com acquired Dick Smith Holding's online business. With the physical retail stores shut down, the Dick Smith brand transitioned to an online-only consumer electronics store. On 7 July 2016, Kogan.com floated on the Australian Securities Exchange. In May 2020, Kogan.com acquired Matt Blatt, a leading Australian online furniture retailer, for $4.4 million. Kogan.com acquired New Zealand-based online retailer Mighty Ape in December 2020 for $122.4 million. At December 2021, Kogan.com delivered $698 million in gross sales for the first half of FY22 (FY21 annual Gross Sales: $1.79 billion). In December 2022, Kogan.com acquired furniture and homewares operator Brosa for $1.5 million after the company went into voluntary administration.

Financial results

Sales at Kogan's online store in November 2011 were $8.12 million, up 330% from $1.89 million in the same period in 2010. During the period there were 708,525 visitors to Kogan.com.au, an increase from 222,411 the year before. In October 2010, BRW ranked Kogan as Australia's 15th fastest growing company with yearly revenue of $12.22 million. Also in 2010, the company released Q1 FY11 growth figures, with revenue up 48.12% on the previous quarter. The business recorded its highest single day of sales ever on 31 July 2012, exceeding $1 million in transactions. In October 2012, Kogan again made the BRW. list of Australia's fastest growing businesses, this time ranking at No. 14, noting a 123% growth rate since 2011. The professional services firm, Deloitte, listed Kogan as one of the top 10 on the Fast 50 Australia in November 2012. In 2017, Kogan.com released its FY17 results, which showed revenue of $289.5 million, up 37.1% on the prior year. It also grew its customer base to 955,000, up 36.0% from 30 June 2016. Kogan.com was the best performing stock on the ASX All Ordinaries index in 2017, with an annual gain of more than 300 per cent.

Awards

The company has won the following awards: 2017 StarTrack ORIAS People's Choice Award — Large Retailer BRW 2011 Fast 100 at rank 27, ranking the fastest growing companies in Australia in any sector and any size. BRW 2010 Fast 100 at rank 15, ranking the fastest growing companies in Australia in any sector and any size. BRW 2010 Fast Starters list at rank 17. BRW named Kogan the 15th fastest growing company in Australia, with 106.74% growth. Australian Retailer's Association Retail Innovator of the Year 2010 BRW 2009 Fast Starters list at rank 37 Power Retail's Top 100 Online Retailers of 2014, at rank 3.

Controversies

2009 advertising controversy

In April 2009 the company was ordered by the Australian Competition & Consumer Commission (ACCC) to modify its advertising, after it was accused of possible misleading conduct. The ACCC stated that price comparisons in the retailer's advertisements in the Herald Sun newspaper and on its website may have misled customers, and the ACCC's chairman Graeme Samuel said the advertisements may have breached sections of the Trade Practices Act 1974. In response, Kogan.com agreed that it would not advertise its products at a discount unless that product had been advertised for sale at a higher price, that it would implement a trade practices law compliance program, and that it would not make representations about the savings available to consumers unless the basis by which those savings are calculated was also stated.

Harvey Norman

In August 2010 Kogan began a public dispute with Gerry Harvey, co-founder of well-known Australian retailer Harvey Norman. The argument concerned the future of consumer electronics retailing in Australia, and in particular whether Australians should shop online or in a bricks and mortar retailer. Kogan challenged Harvey to a TV debate, which he declined. Kogan claimed Harvey "chickened out", causing Harvey to respond by calling Kogan a "con". Kogan responded with two satirical advertisements criticising Harvey Norman. Kogan renewed the dispute in November 2010, criticising Harvey Norman's purchase of Clive Peeters. The controversy continued into December, when Harvey announced plans to follow Myer and open up an online store based in China to avoid GST and cut costs, causing Kogan to claim that Harvey Norman and Myer were posturing to force the Government to change import laws, and that their China-based stores were a hoax. Kogan stated that if Harvey Norman and Myer succeeded in opening their China-based online stores for three months, he would place a prominent link on kogan.com.au advertising his rival's store. Kogan also claimed that Harvey Norman was "full of it", and published an article lamenting the Australian business scene's focus on regulation rather than innovation. In July 2011, Kogan came to the public defence of Harvey when he came under fire for Harvey Norman's alleged logging practices. Kogan stated: "Like him or hate him, Gerry Harvey is not a criminal – he should not be singled out for some supposed moral crime simply because he has complied with the law, and has sought Australian timber to use in his furniture."

JB Hi-Fi

In March 2011, Kogan argued that some of Australia's biggest retailers were overly reliant upon the success of Apple, claiming that 30% of Australian retailer JB Hi-Fi's revenue in 2010 had come from Apple or Apple related products. Terry Smart, CEO of JB Hi-Fi, responded by saying "That figure is not even close to reality. We don't have a big enough supply that represents such a substantial part of the business." Kogan responded by challenging Smart to a one million dollar bet that JB Hi-Fi would not stock Apple hardware by 14 March 2014. The deed for the bet is still available online, though it has not been accepted. Kogan also began giving away free HDMI cables to anyone who had bought a TV from JB Hi-Fi in 2011, accusing JB of "trying to trick people into thinking they need a $200 cable after buying a FULL HD TV." In October 2011, Kogan took out a full-page ad in Australia's biggest newspaper calling for JB Hi-Fi to change their slogan, "Always Cheapest Prices." JB Hi-Fi did not respond to the challenge.

Australian government set-top box scheme

In May 2011 the Australian Government announced a plan to provide television set-top boxes to pensioners free of charge. Kogan and other leading retailers criticised the scheme for spending too much money. In 2011, the program had an estimated total cost of $308 million, with each installation costing over $350. Kogan said his company could deliver it for $50 million. In February 2012 new figures revealed that the cost per installation had risen to $698, prompting Kogan to make further public statements attacking the Government's inefficiency in spending. However, it was later clarified by the Federal Government that these figures were falsely reported by The Australian newspaper and that installations ranged from $158 to $492. It was revealed on 8 February 2012 during parliamentary question time, that Kogan.com had tendered for the Scheme to roll-out set-top boxes for New South Wales which commenced in June 2012.

Apple vs. Samsung

When Kogan began selling the Samsung Galaxy Tab 10.1 in September 2011, Apple demanded that the company immediately stop selling the product, because of an ongoing patent dispute with Samsung. Apple also demanded full details of Kogan's suppliers. Kogan agreed to stop selling the product until the patent dispute was resolved, but refused to disclose any further information. The Federal Court overturned the injunction on the Samsung Galaxy Tab 10.1 on 30 November 2011, and Kogan began selling the product again soon after.

Microsoft Internet Explorer 7 tax

On 13 June 2012 Kogan introduced a Microsoft Internet Explorer 7 'tax', which charged any user shopping at the site from IE7 an extra 6.8% – 0.1% for every month the browser had been on the market. Kogan explained that he had decided to charge the 'tax' because: "The amount of work and effort involved in making our website look normal on IE7 equalled the combined time of designing for Chrome, Safari and Firefox." Kogan accepted that it was unlikely that anyone would actually pay the charges, stating that the goal of the campaign was to encourage users to download a more up-to-date version of Internet Explorer, or a different browser. The 'tax' was the most talked about topic on social media service Twitter on the day following its launch. Several weeks later, search results for kogan.com disappeared from Microsoft Bing search results, with Kogan stating "We hope Microsoft were not too offended by what we did with the IE7 tax and this is just a temporary glitch." Microsoft denied tampering with the search results, stating that: "The ranking of our results is done in automated manner through our algorithm which can sometimes lead to unexpected results."

References

External links

Text derived from https://en.wikipedia.org/w/index.php?oldid=1359571097 under CC BY-SA 4.0; modifications have been made.