Lesson plan

Offered load

In the mathematical theory of probability, offered load is a concept in queuing theory. The offered load is a measure of traffic in a queue. The offered load is given by Little's law: the arrival rate into the queue (symbolized with λ) multiplied by the mean holding time (symbolized by τ), equals the average amount of time spent by items in the queue. Offered load is expressed in Erlang units or call-seconds per hour, a dimensionless measure.

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Article summary

In the mathematical theory of probability, offered load is a concept in queuing theory. The offered load is a measure of traffic in a queue. The offered load is given by Little's law: the arrival rate into the queue (symbolized with λ) multiplied by the mean holding time (symbolized by τ), equals the average amount of time spent by items in the queue. Offered load is expressed in Erlang units or call-seconds per hour, a dimensionless measure.

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Discussion questions

  1. Summarise the article in your own words. Which single claim would you verify first, and why?
  2. Which claim in this article is most likely to be revised as the sources update? How would you check its current status?
  3. If two sources disagreed about one of these facts, what would you need in order to trust one over the other?

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